Our policy lasts 14 days. If 14 days have gone by since your receipt of the product, unfortunately, we can’t offer you a refund or exchange.
If you change your mind within 24 hours of your order during weekdays, we will process a direct refund.
We only process orders 24 hours after they have been placed to allow for any errors or changes of mind by customers. After this period, if the order has been processed, we can no longer refund you for a change of mind before the product is delivered, received, and returned to the communicated address.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned at your expense to the address we will communicate to you.
Several types of goods are exempt from being returned. We do not accept returns for intimate or sanitary goods. Gift cards are also non-returnable items.
To initiate a return, we will verify it is your order using your order number and/or any information used when you placed your order, likely your email address.
To validate your return, there are two possibilities. We acknowledge receipt of the package at the return address we provided you, or you send us via scan or photo proof that the return has been made to the communicated address. In the first case, the shipment should not be sent to the manufacturer’s address. In the second case, a postal receipt or a shipping ticket can be accepted.
We may ask you to wait for good receipt rather than send us proof that the return has been made. For refund requests, an inspection of the package may be necessary. This inspection will take place before we proceed with the refund, if there is to be one.
If you receive an item and claim it is in poor condition and you want a refund but refuse to send a photo of the item you received, you will obviously be asked to send the item to a specific address so that your order item can be inspected.
Once the package is received, only after inspection will the refund be processed (or not). Indeed, after inspection, we may find that the item is in good condition. We will inform you via a photo and/or video and in this case, we will refuse the refund.
This procedure may seem excessive. However, some people have been dishonest and based on past experience, we can no longer take our interlocutors’ word for it. We are sorry and know that we do our best for each return case and each refund request.
For every refund, a fee of $2 will be deducted per order. This is to cover the costs incurred by payment platforms and processors.
In the case of a refund, when we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of the approval or rejection of your refund request.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain period. This period is not dependent on us. And we will notify you as soon as the refund procedure is initiated on our side.
If the refund is delayed or missing, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
After these two steps, if you still have not received your refund, please send an email. Our customer service team will ask if you have performed the two steps. If so, the customer service team will verify in the database.
We are sorry to request these steps but we want to provide maximum attention to your requests. And we lose a lot of time when the request is not preceded by certain steps. We aim to allocate maximum attention to the requests received.
For discounted items, if there is a refund, it will be made on the price of the discounted item paid by the customer and not at the normal price.
In the case of exchanges, we replace an item only if it is defective or damaged. If that is the case, and you want to exchange it for the same item, send us an email.
In the case of gifts, if the item you wish to return was sent directly to you, you will receive a gift credit equal to the value of your return. Again, this is only when we have received the item, a gift certificate will be sent to you by email.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
For returns, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $30, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.