FAQs
Our team is always here to help you.
Shipping and Ordering
Processing your order, manufacturing the products, and delivering (free of charge) require up to 10 to 15 business days for our team. We strive to get your order to you as quickly as possible, without compromising the quality of our merchandise.
You can track the progress of your order by clicking on the link at the bottom of the page: Package Tracking
We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free.
If your order includes multiple items, they may be sent separately, depending on available stock and shipping warehouses. Do not worry, your package will arrive soon.
Is there a problem with the Postal Service? Package lost, broken, or destroyed?
With our secure delivery, our team handles disputes on your behalf. Customer satisfaction is our priority. We do not blame the carrier while leaving you to “deal with it” yourself. We take full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us by email; our team will do their utmost to meet your expectations.
Cancellation and Returns
It is entirely possible to cancel your order! If the order is already being prepared, however, the cancellation fees will amount to 40% of the purchase price.
Do not hesitate to contact us by email; our team will do their utmost to meet your needs.
Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defects, please send us a photo of the product in question (in the original packaging if possible) along with your order number. To be eligible for a return, your item must be unused and in the same condition that you received it.
Other Questions
We make your shopping experience as easy as possible.
- Select the product(s) you desire
- Click on “add to cart”
- Click on the bag icon at the top right (your “cart”) to finalize your purchases
We also offer the possibility to create an account to make the process even simpler.
No. Except in special cases, we accept only one discount code per order.
We legally ship products worldwide. However, the buyer is responsible for the import taxes of their country; we decline all responsibility.
If you wish to place a bulk order, please email our team.
For any inquiries, please send a message to the email address found at the bottom of the page.
Security
Yes!
The “HTTPS” in the URLs of our shop is a testament to the quality of our services. HTTPS is the secure version of “HTTP,” protected by SSL/TLS protocols. HTTPS is used to protect financial transactions on commercial websites. As e-merchants, we recognize that the use of SSL has become essential these days. It is the best way to protect your data and to safeguard against hackers or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also indicated by an “s” which stands for “secure” and is added to the “http” protocol on the website in the address bar.